Refund Policy
Last updated: 06 August 2026
1. The short version
All sales are final. The Product is a digital file delivered to you immediately, so it cannot be returned, and we do not offer refunds because you have changed your mind, no longer want it, or bought it by accident after downloading.
If something is genuinely wrong with the file, we will fix it or refund you in full. Contact us first — most problems are solved in minutes.
2. Why there is no change-of-mind refund
Once a digital publication has been downloaded, it cannot be given back. The buyer keeps everything they paid for. This policy is disclosed on the product page, in the FAQ, and at checkout before payment is taken, so that you can make an informed decision before you buy.
If you are not certain, please download the free chapter first. It costs nothing and shows you exactly what the writing, design and level of detail are like.
3. When we will refund or replace
We stand behind what we sell. We will replace the file or refund you in full where:
- the file is corrupt, incomplete, or will not open in a standard PDF reader;
- the content materially differs from how it is described on this website;
- you were charged more than once for the same order;
- you were charged but never received access, and we are unable to restore it;
- the purchase was unauthorised — for example, your card was used without your permission.
Contact us within [30] days of purchase for any of the above.
4. When we will not refund
- You changed your mind, or decided the Product wasn't for you, after downloading it.
- You did not achieve a particular outcome. This is an educational publication and no result is promised or guaranteed.
- You did not read the description, the FAQ or this policy before buying.
- You have shared, resold or redistributed the file in breach of the licence in our Terms of Sale.
One exception in your favour: if you bought by mistake and have not yet accessed the download, tell us straight away and we will normally refund you.
5. Your rights under law
Nothing in this policy affects any right you have under the mandatory consumer protection law of the country or US state where you live, where that law cannot lawfully be excluded. In particular, if digital content is not as described, we will always provide a remedy regardless of anything above.
6. Trouble with your download
Please contact us before doing anything else — almost every delivery problem is fixed in minutes.
- No email? Check your spam and promotions folders for a message from SendOwl.
- Link expired? Email us with your order number and we'll issue a fresh one free of charge.
- Won't open? Try a desktop browser or the free Adobe Acrobat Reader rather than a phone email preview.
7. How to contact us
Email lydia@secret-bible.com with your order number, the email address used at checkout, and a short description of the problem. We endeveavour to reply within 5 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.
8. Chargebacks
If something has gone wrong, please contact us first. We will almost always resolve it faster than your bank can, and a chargeback raised without contacting us may result in your licence to the Product being revoked. We keep records of delivery, download activity and the disclosures shown at checkout, and will provide them to the card network if a dispute is raised.
9. Complaints
If you are unhappy with how we have handled your request, email us marking your message "Complaint" and we will endeavour to review it within 10 business days. This does not affect any other right you may have.